Peanut Productions delivers comprehensive delegate management services designed to ensure every attendee enjoys a seamless, highly personalised experience. As a TIDS-accredited agency, we combine deep industry expertise with meticulous attention to detail, managing every element from registration to on-ground support so that organisers can focus on delivering a remarkable event.
From first contact to final departure, our team acts as a single, trusted point of contact for delegates, ensuring every touchpoint is smooth, informative, and highly professional.
Our Delegate Management services include:
Each service is delivered with precision, efficiency, and a premium focus, ensuring a seamless experience for delegates and a stress-free process for organisers.
We understand that effective delegate management is more than logistics; it’s about creating a stress-free, premium experience for every participant. Our approach includes:
Our focus is on anticipating challenges before they arise, delivering solutions quickly, and providing peace of mind for both delegates and event organisers.
Every event participant receives a well-considered, end-to-end journey, including:
This ensures delegates feel valued, supported, and informed at every stage of their experience.
With Peanut Productions, your delegates are in capable, trusted hands. We provide:
Our goal is to enhance the delegate experience, making every touchpoint seamless, memorable, and reflective of your event’s premium positioning.
Peanut Productions combines structured systems with attentive, detail-driven management to personalise the delegate experience. Tailored itineraries, preferred communication styles and specific travel requirements are carefully considered throughout the planning process. Delegates receive clear, timely updates through structured, personalised communications before arrival, along with on-site support to help manage any changes or challenges. We also incorporate custom schedules, concierge-style assistance and thoughtful touchpoints to ensure each attendee feels supported and well-guided at every stage.
We manage delegate registrations through secure, centralised systems designed to keep information accurate, compliant and easy to manage as part of our event registration services.
A TIDS-accredited agency like Peanut Productions has access to trusted global supplier networks and recognised industry booking systems. As an accredited TIDS Agent (Travel Industry Designator Service), we have full access to travel management, including negotiated rates and inventory holds across airlines and hotels. This enables more efficient travel coordination, improved reliability and smoother management of flights and accommodation, supporting effective group travel management and a fully end-to-end delegate service. As an organiser, you get greater confidence that delegate logistics are handled professionally and securely by an experienced delegate management company.
Peanut Productions manages last-minute delegate changes through a responsive approach designed to minimise disruption.
In addition, our team responds quickly to schedule updates or disruptions, reducing administrative pressure while ensuring delegates remain supported and well-informed.
Yes. Peanut Productions tailors its delegate management services to suit conferences, remote/hybrid events, executive travel groups and large-scale corporate events. Services can be scaled based on event size, program scope and travel requirements while maintaining a consistent, premium delegate experience.
We provide dedicated on-site delegate support throughout the event. Our approach includes real-time troubleshooting, itinerary adjustments, travel coordination and immediate assistance. Support is delivered discreetly and efficiently, helping ensure delegate journeys remain smooth, organised and professionally managed.
After the event, Peanut Productions provides structured reporting and reconciliation to give organisers clear visibility of the attendee management process.
It’s best to reach out to us as early as possible, preferably 12 to 24 months in advance. Early engagement helps secure travel availability and negotiated rates, streamline communication with delegates and reduce last-minute changes. Allowing more time upfront also helps our team to strengthen operational planning, align supplier timelines and ensure on-site delivery runs smoothly. While early engagement is ideal, we understand that timelines can fluctuate based on the event’s nature. Our team is flexible and well-equipped to accommodate projects with shorter timelines.
While we operate from our Melbourne and Sydney offices, we offer delegate management services Australia-wide. Our team supports events across all states, including major cities and regional locations. Furthermore, our expertise extends globally, as we regularly deliver comprehensive delegate management solutions for international programs.
